FAQ'S
What is RO Archive?
RO Archive is more than just a brand; it's a movement. We bridge the gap between sustainability, artistic audacity, and fashion. Founded by artist Rodrigo, our vision is a seamless fusion of ethical craftsmanship with the spirit of irreverence. Each piece is a canvas, showcasing a blend of innovative design and a heartfelt commitment to the planet. By choosing RO Archive, you're not just buying fashion – you're embracing a lifestyle of consciousness, style, and bold self-expression.
Do you ship worldwide?
Absolutely! At RO Archive, we ship our unique pieces to fashion enthusiasts all around the world.
How much does shipping cost?
Shipping is free for all orders!
How long does shipping take?
Once dispatched from our atelier:Orders in Portugal: 1-3 business days.International orders: Typically, 2-5 business days, though it might vary depending on your location.
What's your return policy?
You can return an item within 14 days of receipt, provided it's in its original condition with tags attached and packaging intact. Remember to include the receipt or proof of purchase. For more details, check our Returns Policy.
Which payment methods do you accept?
We accept the majority of credit and debit cards, Visa, MasterCard, AMEX, Apple Pay, and PayPal. All transactions are secure and encrypted for your safety.
Can I track my order?
Yes! Each order, regardless of its value or destination, comes with a tracking number, allowing you to monitor its journey.
Where are RO Archive products made?
Our products are meticulously crafted at our atelier in Portugal, staying true to our commitment to quality, sustainability, and ethical fashion.
Are your products ethically made?
Absolutely. At RO Archive, we prioritize ethical manufacturing, fair labor practices, and sustainable materials. We believe in responsible fashion that doesn't compromise on artistry or the well-being of our workers.
Are all items made-to-order?
Not all, but some of our items are made-to-order in alignment with our commitment to quality and sustainability. This ensures that each piece is crafted with utmost care and attention to detail.
What if my item is taking longer than expected?
Delays can occasionally occur due to various reasons. However, you can always track your order using the provided tracking number. If there's an unusual delay or any concern, please reach out to us.
Is my payment information secure?
Your security is paramount to us. We employ stringent security measures to ensure your payment details remain confidential and secure.
I received a damaged/incorrect item. What should I do?
Please inspect your order upon reception and contact us immediately if there's an issue. We'll evaluate and address the concern promptly.
Why choose RO Archive?
Thank you for considering RO Archive. Our mission is to blend sustainable practices with artistic flair, resulting in fashion pieces that aren't just worn, but experienced. By choosing us, you're not just adding to your wardrobe, but also supporting a movement for sustainable and expressive fashion.
Need more assistance?
If your question isn't listed here, or you need further information, please reach out to us directly. We're always here to enhance your RO Archive journey.